POLICY

Because We Care

At BRANDED, we aim to provide our customers with the most enjoyable experience, ensuring they keep coming back to our company time and time again. We believe that our store policies should remain fair, clear, and transparent. Below, you’ll find a list of all our policies. If you can’t find the information you need, don’t hesitate to contact us today!

We require customers to approve artwork before we begin branding any items. Once we brand an item, it becomes impossible to resell. Therefore, it is the client’s responsibility to check item colors, sizes, spelling, and branding positions. We will not take responsibility for any mistakes, and we will not accept returns for any reason.

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Disclaimer

We provide information on this website for general purposes only. We strive to ensure the content is accurate and up-to-date, but we make no guarantees about its completeness, accuracy, reliability, or availability. You rely on this information at your own risk.

We are not liable for any loss or damage, including indirect or consequential loss, or any loss arising from lost data or profits from using this website.

You may link to other websites through this site. However, we do not control those sites. The inclusion of links does not imply an endorsement of their views.

We make efforts to keep the website running smoothly. However, we are not liable for any downtime due to technical issues beyond our control.

Consumer Protection Act Compliance

We comply with the South African Consumer Protection Act. We produce all branded and customized products according to client specifications. Once you place an order and we begin branding, we cannot accept cancellations or returns unless the product has a manufacturing defect.

Intellectual Property

We own all content, trademarks, and data on this website, including text, graphics, logos, icons, designs, and images. We protect these under South African and international intellectual property laws. Unauthorized use, reproduction, or distribution is prohibited.

Website Disclaimer

Effective Date: December 2008

  1. Introduction

Welcome to Branded (“the Company”, “we,” “us,” or “our”).

By using our website and services, you agree to this Disclaimer, which limits the liability of the Company, its directors, agents, and representatives.

If you do not agree to these terms, please discontinue use of the website immediately.

  1. Information Accuracy and General Disclaimer

We aim to keep the information on this Website accurate and up to date, but we cannot guarantee it will always be perfect. The content is for general information only and is not professional advice. For personalised branding guidance, please contact us directly.

  1. No Professional Advice

Nothing on this Website is intended as legal, financial, or other professional advice. You should speak with a qualified professional before making decisions based on our content. Your use of the information is at your own risk.

  1. External Links Disclaimer

Our Website may contain links to other websites for your convenience. These links do not mean we endorse the content, products, or services on those sites. We are not responsible for their content or how they operate. Use external websites at your own discretion and review their policies.

  1. Limitation of Liability

To the fullest extent allowed by South African law, we are not responsible for any losses or damages arising from:

  • Your use of or inability to use our Website.
  • Errors or missing information on our Website.
  • Unauthorised access to your personal information.
  • Third-party websites linked from our Website.
  1. Intellectual Property Rights

The content on this Website (text, images, logos, etc.) belongs to us or our content suppliers. It is protected by South African copyright and trademark laws. You may not use or share our content without written permission.

  1. Indemnification

By using our Website, you agree to protect and hold us harmless from any claims or damages that arise from your use of the Website or any violation of this Disclaimer.

  1. Website Availability

We work hard to keep our Website available and secure, but we cannot guarantee uninterrupted access. We may change, suspend, or remove the Website at any time without prior notice.

  1. Governing Law

This Disclaimer is governed by the laws of the Republic of South Africa. Any disputes related to this Website will be handled under South African legal jurisdiction.

  1. Contact Information

If you have questions about this Website Disclaimer, contact us at:

Branded

carmen@get-branded.co.za

083 787 8959

  1. Changes to This Disclaimer

We may update this Disclaimer from time to time without prior notice. Changes are effective when posted on the Website. Your continued use of our Website means you accept these changes.

By using our Website, you confirm that you have read, understood, and agreed to this Disclaimer.

Privacy Policy

Effective Date: December 2008

  1. Introduction

We know that you care about your personal information and how it is used.

Welcome to Branded (“Company,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) (“POPIA”) and the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000) (“PAIA”) of South Africa.

Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions by sending us an email at carmen@get-branded.co.za  or submitting a request through the “Contact Us” form on our websites.

By accessing our website (“Website”) and using our branding services, you agree to the terms outlined in this Privacy Policy.

  1. Information We Collect

We collect personal information to provide our services effectively. The types of information we collect include:

  • Personal Identifiable Information (PII): Full name, contact details (email address, phone number), and physical address.
  • Business Information: Company name, job title, and industry.
  • Transactional Data: Records of payments and purchase history.
  • Technical Data: IP address, browser type, and usage patterns through cookies and other tracking technologies.
  • Communication Records: Correspondence via email, phone, or other channels.
  1. How We Collect Information

We collect personal information in the following ways:

  • Directly from You: When you complete contact forms, request services, or engage with us.
  • Automatically: Through cookies and other tracking technologies when you interact with our Website.
  • Third Parties: Public databases or business partners who share information with us lawfully.
  1. Purpose of Collection

We collect and process personal information for the following purposes:

  • Providing and managing branding services.
  • Communicating with clients regarding inquiries, transactions, and updates.
  • Marketing and promotional activities (with your consent where required).
  • Improving our Website and customer experience.
  • Complying with legal obligations and protecting our legal rights.
  1. Legal Basis for Processing

We process personal information under the following legal bases:

  • Consent: When you provide explicit consent for data processing.
  • Contractual Necessity: To perform a contract or provide requested services.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Legitimate Interest: To improve our services and communicate with clients.
  1. Sharing of Information

We do not sell or rent personal information. We may share information with:

  • Service Providers: Trusted third parties who assist in delivering our services (e.g., payment processors, IT support).
  • Legal Authorities: When required by law, court order, or to protect legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.
  1. Data Retention

We retain personal information only as long as necessary for the purposes stated above or as required by law. Upon expiry of retention periods, we securely delete or anonymise data.

  1. Data Security

We implement appropriate technical and organisational measures to protect personal information from unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

  1. Your Rights

In accordance with POPIA, you have the right to:

  • Access your personal information.
  • Correct or update inaccurate information.
  • Request deletion of your data (subject to legal obligations).
  • Object to processing for direct marketing purposes.
  • Withdraw consent at any time where applicable.
  1. Cookies and Tracking Technologies

Our Website uses cookies to improve user experience. You can manage cookie preferences via your browser settings. For more information, see our Cookie Policy.

  1. Cross-Border Data Transfers

We may transfer personal information to countries outside South Africa. We ensure such transfers comply with POPIA and implement safeguards to protect your data.

  1. Contact Us

For inquiries or to exercise your rights, contact us at:

Branded

carmen@get-branded.co.za

083 787 8959

 

  1. Changes to This Policy

We may update this Privacy Policy periodically. Changes take effect upon posting on our Website. We encourage you to review this Policy regularly.

By continuing to use our Website and services, you accept any updated terms.